Refund policy

Elle Interiors Return & Defect Policy

At Elle Interiors, every piece we create is handmade with care and intention. Because of the custom nature of our products, returns are handled thoughtfully to ensure fairness to both our customers and our craft.

Returns:

We do not accept general returns or exchanges on handmade or personalized items. However, if there is an issue with your order—such as damage during shipping or a defect—please reach out to us within 7 days of delivery. We’ll make it right.

Damaged or Defective Items:

If your order arrives damaged or has a defect:

1. Contact us at [Your Email Address] within 7 days of receiving your item.

2. Please include photos and a brief description of the issue.

3. We’ll offer one of the following solutions based on the situation:

• A replacement product.

• A repair (if applicable).

• A partial or full refund.

Custom & Personalized Orders:

Custom and personalized items are crafted specifically for you and are non-returnable, unless they arrive damaged or defective.

Shipping Responsibility:

For defective or damaged items, we cover shipping on any replacements or repairs. For non-defective items, return shipping (if accepted) is the customer’s responsibility.

Your satisfaction means everything to us. Thank you for trusting Elle Interiors to create something meaningful and lasting.